Support Agreement

All of our products have a twelve month warranty.* If something is not right, let us know and we will make it right. If you lease equipment from us you are covered by our service contract.

Your Standard Lease Agreement entitles you to:

• 24 x 7 telephone support

Call 0800 4 VIADUCT (484 238) and our technical support staff will assist with any problems you experience.

• Replacement equipment by courier swapout

If the problem is unable to be resolved by our technical support staff over the phone, a replacement piece of equipment will be couriered to you.

Response times for the courier swapout service are as follows:

• Dispatch

All calls logged before 4.30pm Monday – Friday will be dispatched the same day.

• Delivery

All calls for Wellington logged before 11.30am, can be delivered by Same Day Courier

Metropolitan Areas Delivery will be the next business day

Rural Areas Delivery will be according to the courier service provided in your area

All service levels quoted are subject to transport/courier service constraints.

Please Note:
Maintenance & Lease Agreements do not cover repairs resulting from:

• physical damage
• liquid spills
• power surges
• operating in a damaging environment

Where one of these factors is the cause of the fault, a charge will be incurred for labour, parts and courier costs.

* Unless otherwise stated.