Our Guarantee
Best Price Guarantee
At Viaduct we guarantee to have the best price eftpos leases in New Zealand. This guarantee applies on all of our stocked eftpos terminals, from our simple, low-cost options through to our fully integrated solutions.
This means that if you find a cheaper advertised price or have a written quote for the same product and service, we will beat it by at least 10% when you sign up with Viaduct.
Easy Switch Guarantee
At Viaduct we value your business and appreciate that you have chosen to make the switch to us. This is why we have the Easy Switch Guarantee - to ensure the transition is smooth and that your introduction to our company is a good one.
We guarantee to have you up and running on the same day you receive the terminal or on any other day that it is convenient for you to make the switch.
If we can't get the new terminal going within 1 hour of contact*, we will send you a free consumable pack containing five eftpos paper rolls.
If you are without eftpos service for more than 24 hours while we get your service switched over, we may arrange for a trained installer to come to your site free of charge, to ensure that you are up and running. We'll also give you free rental for a month, along with the free consumable pack.
*During this time you may be without your eftpos service, however we may keep your old eftpos terminal running until we know the new one is working. Guarantee will not apply if pre existing technical / environmental issues impede the performance of our equipment.