eftpos skimming ALERT

The police have thwarted another eftpos skimming operation before it caused too many losses. This affected DPS customers and none of our customers were compromised. However it is a reminder to follow the basics of Payments Protection.  You can read more on the skimming case here.

For Merchants

Record the serial number of your eftpos terminal

Treat your eftpos like your cash register and report any loss

Ensure that only authorised personnel service or adjust your eftpos terminal

If in doubt call us on 0800 484 238 if you suspect issues.

For Customers

As well as checking bank statements customers can help prevent card fraud by:
* Making sure they know where their card is at all times.
* Protecting PIN numbers. "Never tell anyone your PINs or passwords not even the police, bank staff, friends or family." Hope says.
* When entering PIN number at ATMs and eftpos terminals, customers should shield the PIN pad with their other hand.